Who We Serve
The number of members, retirees, and employers we serve continues to grow.
Members and
Retirees by Plan
Number of
Employers
Highlights
of 2025
APS continues to develop services and
systems that simplify the pension experience.
The following improvements to our services in 2025 have helped us achieve this goal.
Co-browsing
We introduced a co-browsing tool that allows our team to securely view a member’s pension plan website session with their permission and guide them through digital tools in real time. This innovation improves accessibility and ensures even the most complex interactions become simple and stress-free.
Online Retirement Authorization
APS introduced online authorization to streamline the retirement application process, allowing members to confirm details online and employers to verify and approve applications through PensionEase. This fully electronic process reduces delays and improves efficiency and security.
Employer Document Centre
We implemented the Employer Document Centre to provide a user-friendly platform for managing and organizing employer documents. It improves access and efficiency through features like categorized sections, secure uploads, and a Sent Items tab for tracking submissions.
Transactions Completed
on Target—All Types
Abraham Lake. August 2025. Photo: Sophia Blumin, APS.
Employer
Testimonials
“I have had positive experiences with the Employer Services Representatives and have found them very willing to collaborate and work together towards a solution when needed.”
Cassie, Alberta Health Services, LAPP
“My employer rep is excellent! We have worked together for many years, and this consistency is very important when I’m looking for support. She knows my level of knowledge and experience, and her instructions and answers appropriately reflect that.”
Denise, Medicine Hat College, LAPP
“My interactions with the Employer Services Representatives have been consistently positive. They are knowledgeable, responsive, and always willing to assist with questions or complex issues. I appreciate their clear communication and the helpful guidance they provide, as it makes navigating pension processes much smoother.”
Julia, City of Calgary, LAPP and SFPP
“I am very happy with my employer representative. She is quite knowledgeable, professional, polite, and most of all, very patient and understanding. Always very prompt with her responses to my inquiries.”
Ana, NorQuest College, MEPP
“Our employer reps are quick to reply to our emails and guide us through the steps of processing. They are professional and knowledgeable with the portal, Employer Hub, pension plans, and processes.”
Michelle, Government of Alberta, MEPP and JPP
Showing Value:
CEM Scores
APS consistently delivered quality services in a cost-effective manner. Since 2017, APS’ administration costs per member have trended significantly lower than those of our Canadian public sector peers who participate in the Cost Effectiveness Measurement (CEM) survey, and our total service score has consistently met or exceeded the scores of those peers.
The 2024 results, released in 2025, show that APS once again delivered both high service and low cost, achieving a strong total service score of 86 out of 100 and a cost per member of $165. The cost-per-member measure includes retirees.
CEM Total Service Score
In 2023, the service score methodology was updated. The new methodology takes a more member-centric view of service based on member journeys and reflects new technologies.
CEM Cost per Member
In 2024, we were a low-cost, high-service provider of pension administration services when benchmarked against our peers.
Staff Engagement
Engaged employees bring energy, motivation, and a strong commitment to delivering excellent service. Results from our enhanced survey show strong performance across working environment (94.3%), inclusion (80.6%), culture (79.7%), and coworker relationships (83.5%).
Innovation
At APS, innovation gives us the edge to create a positive and lasting impact on our delivery and service excellence for our clients and their members. In 2025, 42% of innovations enhanced stakeholder experience and 28% improved efficiency.
APS Celebrates 30 Years
On Aug. 10, 2025, APS celebrated 30 years of guiding the pension experience, growing into a leading high-service, low-cost pension administrator serving nearly 450,000 members and retirees.
Over the past three decades, APS has evolved from paper-based processes to digitally enabled services, with nearly half of retirement finalizations now completed online. This progress reflects a continued focus on modernization, client partnerships, and delivering efficient, high-quality service.
As APS moves into its 31st year, the organization remains focused on advancing digital capabilities, strengthening collaboration, and investing in its people to deliver exceptional service for Alberta’s public sector.
Funds Administered
2025 $7.5B 449,642 members and retirees
2020
$6.6B
384,951 members
and retirees
2015
$5.9B
350,338 members
and retirees
2010
$3.7B
305,514 members
and retirees
Looking Ahead
Focused on elevating impact, APS entered 2026 with a clear commitment to sustainable growth, operational effectiveness, and continued service excellence. Guided by the 2026–2028 Business Plan, our priorities are shaped by a combination of external forces—such as demographic change and economic conditions—and the evolving needs and expectations of our clients, their members and employers, and our staff.
APS will concentrate on maintaining strong operational performance while continuing to enhance the member and employer experience. Collaboration with clients will remain central to our approach, ensuring that our services evolve in step with their priorities and deliver meaningful value. At the same time, we will continue to invest in our people and culture, strengthening APS’ capacity to support new technologies, adapt to change, and sustain a high-performing organization.
Treaty Land Acknowledgement
APS is situated in the heart of Treaty Six territory. We respect the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples throughout Alberta and across Canada, whose presence continues to enrich our community.